Terms and Conditions

The purpose of these Terms and Conditions is to define and specify the rights and obligations of the seller (supplier) on one side and the buyer (customer, consumer) on the other side. All contractual relationships between the seller and the buyer are concluded in accordance with the legal order of the Slovak Republic. If the contracting party is a consumer, the legal relationships not governed by these Terms and Conditions are subject to Act No. 40/1964 Coll., the Civil Code, as amended, and Act No. 108/2024 Coll. on Consumer Protection, as amended. If the contracting party is a business entity, the legal relationships not governed by these Terms and Conditions are subject to Act No. 513/1991 Coll., the Commercial Code, as amended.

1. Definition

1.1 In these Terms and Conditions:

1.1.1 “E-shop” means a computer program – an internet application available on the Internet at the addresses www.motozahrada.eu, www.motozahrada.sk, www.zahrada-shop.sk, whose main functionality is the display, selection, and ordering of goods by the User;

1.1.2 “Consumer contract” means a Purchase Contract where the contracting parties are, on one side, the supplier, and on the other side, the consumer;

1.1.3 “Seller” (supplier) means a person who, when concluding and fulfilling a consumer contract, acts within the scope of their business or other entrepreneurial activity. This is a business entity that offers or sells products or provides services to the consumer, as well as a business entity that, directly or through other entrepreneurs, supplies a product to the buyer;

1.1.4 “Consumer” (buyer) means a person who purchases products or uses services for personal needs or for the needs of their household members, and who, when concluding and fulfilling a consumer contract, does not act within the scope of their business or other entrepreneurial activity;

1.1.5 A buyer who is not a consumer is a person who, when concluding and fulfilling a purchase contract, acts within the scope of their business or other entrepreneurial activity;

1.1.6 Conclusion of a purchase contract – the buyer’s order represents a proposal to conclude a purchase contract. The purchase contract itself is concluded at the moment of delivery of the seller’s binding consent to the buyer’s proposal, i.e., the seller’s binding confirmation of the order. From this moment, mutual rights and obligations arise between the seller and the buyer, which are defined by the purchase contract and these Terms and Conditions. The Terms and Conditions are an inseparable part of the purchase contract;

1.1.7 “Shopping cart” means a part of the E-shop automatically generated by activating the relevant functions by the User within their actions in the user environment of the E-shop, in particular by adding or removing goods, or services, and/or changing the quantity of selected goods, or services; “Civil Code” means Act No. 40/1964 Coll., the Civil Code, as amended;

1.1.8 “Operator” means ŠIVINET s.r.o., Company ID: 36617792, with its registered office at L.N. Tolstého 1823, 07901, Veľké Kapušany;

1.1.9 “Access data” means a unique login name and the corresponding password entered by the User into the E-shop database during Registration;

1.1.10 “Registration” means the electronic registration of the User into the E-shop database by filling in at least the mandatory registration details in the E-shop user interface and the Access data, and subsequently saving them into the E-shop database;

1.1.11 “User” means any legal or natural person who uses the E-shop;

1.1.12 “User account” means a part of the E-shop created for each individual User upon Registration (i.e., unique for each User) and made accessible after entering the Access data;

1.1.13 “Goods” means an item, or service, offered by the Operator for sale to the User via the E-shop, and if offered with the goods, also a license to use such an item or service;

1.1.14 “Fulfilment of the information obligation” means that, before concluding the purchase contract or before sending the Consumer’s order, the Seller, in a clear and comprehensible manner, also on the E-shop website, informs the Consumer of: the main characteristics of the goods, the total price of the goods including all taxes and fees, information on the availability of the goods, instructions on the use and maintenance of the goods, the duration of the purchase contract or the conditions for withdrawal from the purchase contract, as well as other facts required by law and all information important for concluding the contract and using the goods, all in accordance with § 5(1) and § 15(1) of the Consumer Protection Act and to the extent appropriate to the means of communication used.

2. “Fulfilment of the obligation to inform” means that, before concluding the purchase contract or before sending the Consumer’s order, the Seller has clearly and comprehensibly informed the Consumer on the E-shop website about the exercise of the right to withdraw from the contract and about the possibility to complete the withdrawal form. Process of concluding the Contract

2.1 The Operator, through the E-shop, offers Users the conclusion of a Purchase Contract. The Operator’s offer to conclude a Purchase Contract is represented by the display of a button labelled “Order with obligation to pay” in the E-shop’s user interface.

2.2 The unconditional acceptance by the User of the Operator’s offer to conclude a Purchase Contract pursuant to clause 2.1 of these Terms and Conditions is deemed to occur when the User clicks on the button labelled “Order with obligation to pay”.

2.3 By unconditionally accepting the offer pursuant to clause 2.2 of these Terms and Conditions, the Purchase Contract is concluded.

2.4 The Contract is concluded at the moment when the electronic information about the User clicking the “Order with obligation to pay” button reaches, via the Internet, the server on which the E-shop is installed.

2.5 The User undertakes to fill in truthful and complete information in the relevant text fields in the E-shop’s user interface, in particular to provide a truthful email address, identification data, and, where applicable, delivery address. The User acknowledges that the Operator will reasonably consider the data provided by the User to be correct and complete and is neither obliged nor entitled to verify such data.

2.6 The Operator shall send the User an email message confirming the conclusion of the Purchase Contract to the email address provided by the User in the relevant field of the E-shop’s user interface.

3. Purchase Contract

3.1 Upon the conclusion of the Purchase Contract, the following provisions become effective:

3.1.1 The User purchases from the Operator the Goods selected by the User in the user interface of the E-shop by adding them to the Shopping Cart, in the quantity chosen and/or set by the User for the given Goods in the E-shop’s user interface, and the User undertakes to pay the Operator the price indicated for such Goods in the E-shop’s user interface.

3.1.2 The Operator has the right to withdraw from the Purchase Contract at any time before the Goods are dispatched to the User, for any reason or without stating a reason. Withdrawal from the Purchase Contract shall also include the legal act of the Operator informing the User that the ordered Goods cannot be delivered.

3.1.3 The Operator is entitled at any time to request additional confirmation of the order from the User and, until such confirmation is received, is entitled to withhold the dispatch of the Goods to the User.

3.1.4 The method of packaging the Goods is determined solely by the Operator.

3.1.5 The User is obliged to pay the Operator the costs associated with the packaging and delivery of the Goods to the User, in the amount specified for the given order in the E-shop’s user interface.

3.1.6 The User has the right to choose, from the options displayed to the User in the E-shop’s user interface, the method of payment of the purchase price for the Goods and any other payments to the Operator.

3.1.7 If any payment method includes information about the costs of making such payment, the User is obliged to bear the costs specified for that payment method in the E-shop’s user interface.

3.1.8 In the case of non-cash payment by bank transfer, the User is obliged to indicate the variable symbol provided by the Operator.

3.1.9 In the case of non-cash payment, the User’s obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the bank account specified by the Operator.

3.1.10 The Operator has the right to provide the User with a discount on the price of the Goods. Discounts on the price of Goods may be combined unless otherwise explicitly stated for a particular discount.

3.1.11 The purchase price for the Goods does not include any payments, fees, or other remuneration that the User must incur for services provided by third parties in connection with the payment of the purchase price for the Goods; such costs are borne solely by the User.

3.1.12 The Operator reserves the ownership right to the Goods that are the subject of the Purchase Contract until full payment of the purchase price for such Goods by the User.

3.1.13 The Operator undertakes to deliver the Goods to the User within a reasonable period after the conclusion of the Purchase Contract. All delivery times for the Goods stated in the E-shop’s user interface are for guidance only.

3.1.14 The Operator will always send the User a tax document – invoice in electronic form, to the User’s email address provided for the given order in the E-shop’s user interface.

3.1.15 If the Operator provides the User with a gift together with the Goods, the gift agreement between the User and the Operator is concluded with a resolutory condition that, if the Purchase Contract is withdrawn from, the gift agreement is terminated from the outset along with the Purchase Contract, and the User is obliged to return the gift to the Operator together with the purchased Goods.

3.1.16 The Operator provides the User with a warranty on the purchased Goods if a warranty period is stated for the given Goods in the E-shop’s user interface, for the duration specified, and such warranty applies only to Consumers.

3.1.17 The User is entitled to exercise rights arising from defective performance with the Operator at its registered office and/or place of business. The moment of lodging a complaint is considered to be the moment when the Operator receives the claimed Goods from the User.

3.1.18 If it is stated in the E-shop’s user interface that the Goods are used, the User purchases the Goods in used condition, including the listed defects of such Goods.

3.1.19 The risk of loss, damage, and/or destruction of the Goods subject to the Purchase Contract passes to the User, who is a Consumer, at the moment the Goods are received by the User.

3.1.20 The risk of loss, damage, and/or destruction of the Goods subject to the Contract passes to the User, who is not a Consumer, at the moment the Goods are received by the User.

4. User Account

4.1 The User has the right to create a User Account by completing the Registration.

4.2 The User is required to enter the Access Credentials before accessing the User Account.

4.3 The identification details of the User provided during Registration are deemed to be the details provided for each order of Goods placed by the User after logging into their User Account.

4.4 The User must not provide Access Credentials or any other access to the User Account to third parties. The User is obliged to take all reasonable measures to keep them confidential. The User is fully responsible for any unauthorized use of such access credentials or the User Account and for any damage thereby caused to the Operator or third parties. In the event of loss, theft, or any other breach of the right to use such passwords, the User must notify the Operator without undue delay. The Operator shall, within a reasonable time, provide the User with new access credentials.

4.5 The Operator is entitled to unilaterally amend these Terms and Conditions; such changes will be communicated to the User via the E-shop and/or by email to the User’s email address stored in the E-shop’s database. The User has the right to refuse the changes to the Terms and Conditions within 5 days from the first login to the User Account after notification of the change to the Terms and Conditions (in the case of notification via the E-shop) or from the delivery of the relevant email message to the User’s email inbox (in the case of notification by email) and to terminate the contractual relationship for this reason with a notice period of 5 days, which both parties agree is sufficient to secure similar services from another provider.

5. Information for the Consumer

5.1 The Consumer has the right to withdraw from the Purchase Contract within fourteen (14) days of taking delivery of the Goods. If the subject of the Purchase Contract consists of several types of Goods or the delivery of several parts, this period shall begin on the day of receipt of the last delivery of the Goods. The withdrawal from the Purchase Contract must be sent to the Operator (as the seller) within the time limit specified in this paragraph.

5.2 If the Consumer withdraws from the Purchase Contract, they are obliged to notify in writing their bank account number for the refund of the purchase price for the Goods, which may be reduced if there are legal grounds for doing so.

5.3 If the Consumer withdraws from the Purchase Contract for Goods that are returned to the Operator damaged and/or worn, especially if the original markings of the Goods (i.e., tags, stickers, etc.) are removed, the Consumer shall be obliged to reimburse the Operator for the costs of restoring the Goods to their original condition.

5.4 In the event of the Consumer's withdrawal from the Purchase Contract, the Operator shall return the purchase price to the Consumer without undue delay, and no later than 14 days from the date the Operator was informed of the Consumer's decision to withdraw from the given Purchase Contract.

5.5 If, under the Purchase Contract, the Consumer has received Goods consisting of movable items, they are obliged to return them without undue delay, and no later than 14 days from the date of withdrawal, to the Operator as the seller, or to prove that they have sent the items to the Operator, whichever occurs first. The deadline shall be deemed to have been met if the movable items are returned to the Operator, in accordance with the previous sentence, no later than the last day of the above-mentioned period.

5.6 The Consumer is liable to the Operator for any reduction in the value of the Goods resulting from handling the Goods in a manner other than that necessary to familiarize themselves with the nature and properties of the Goods, including their functionality.

5.7 The Operator uses the option of out-of-court settlement of consumer complaints.
In the event of a complaint, Consumers may contact the relevant employee of the Operator free of charge via the email address info@sivinet.sk.

6. Complaints Procedure

6.1 The Operator is liable to the Consumer to ensure that the Goods are free from defects upon receipt. This does not apply if the subject of the Purchase Agreement is goods with defects that the Operator, if aware of them, or considering all circumstances should have been aware of them, is obliged to inform the Consumer about.

6.2 If the Goods have defects, the Consumer has the right to request the delivery of new Goods without defects, unless this is unreasonable given the nature of the defect, or if the subject of the Purchase Agreement is goods with defects that the Operator, if aware of them, or considering all circumstances should have been aware of them, informed the Consumer about. If the defect concerns only a part of the Goods, the Consumer may request only the replacement of that part; if this is not possible, they have the right to withdraw from the Purchase Agreement.

6.3 The right to receive new Goods or the replacement of a part of the Goods also applies in the case of a removable defect if the Consumer cannot properly use the Goods due to the repeated occurrence of the defect after repair or due to a larger number of defects. In such a case, the Consumer has the right to withdraw from the Purchase Agreement.

6.4 If the Consumer does not withdraw from the Purchase Agreement or exercise the right to delivery of new Goods free from defects, replacement of a part, or repair of the Goods, they may request an appropriate discount on the price of the Goods. The Consumer has the right to an appropriate discount on the purchase price or may withdraw from the Purchase Agreement without being provided with an additional reasonable period if the Operator has not repaired or replaced the Goods, if the Operator has failed to repair or replace the Goods within the agreed time and manner, if the Operator has refused to remove the defect, if the Goods still have the same defect despite repair or replacement, if the defect is so serious as to justify an immediate discount on the purchase price or withdrawal from the contract, or if the Operator has declared or it is evident from the circumstances that they will not remove the defect within a reasonable time or without causing significant difficulties to the Consumer.

6.5 The right from defective performance does not apply if the Consumer knew before taking over the Goods that the Goods had a defect, or if the Consumer caused the defect themselves.

6.6 The Operator's liability for defects does not apply to wear and tear of the Goods caused by normal use, to a defect for which a lower purchase price was agreed upon for Goods sold at a reduced price, to a defect corresponding to the degree of use or wear that the Goods had when received by the Consumer in the case of used Goods, or if it follows from the nature of the Goods.

6.7 If a warranty is provided for the Goods, the Consumer has the right to claim defective performance during the warranty period.

6.8 Upon the Consumer’s request, the Operator is obliged to provide a warranty certificate. If the nature of the Goods allows, it is sufficient to issue the Consumer a proof of purchase of the Goods containing the information required in a warranty certificate instead of the warranty certificate.

6.9 If the Consumer exercises their right to have defects in the Goods removed by repair, for Goods where a different business entity is designated for warranty repairs than the Operator, and whose registered office or place of business is in the same location as the Operator or in a location closer to the Consumer, the Consumer shall exercise the right to warranty repair with this entity.

6.10 A complaint regarding Goods, including the removal of defects in such Goods, must be settled without undue delay, no later than 30 days from the date the complaint is made, unless a longer period is justified by an objective reason beyond the Operator’s control. After this period expires, the Consumer has the same rights as if it were a material breach of the Agreement.

6.11 The time limit for handling a complaint does not run if the Operator has not received all the documents necessary for resolving the complaint from the Consumer, until such documents are provided.

6.12 After properly handling the complaint, the Operator or their designated entity shall invite the Consumer to collect the repaired Goods. If the Consumer does not collect the Goods within six months from the date they should have collected them, the Operator may sell the Goods. In the case of Goods of higher value, the Operator shall inform the Consumer in advance about the intended sale and provide a reasonable additional period for collection. The Operator shall promptly pay the Consumer the proceeds from the sale of the Goods after deducting the costs reasonably incurred for their storage and sale, if the Consumer claims the right to a share of the proceeds within the reasonable period specified by the Operator in the notice of the intended sale of the Goods. The Operator may destroy the Goods at their own expense if they could not be sold or if the expected proceeds from the sale would not be sufficient even to cover the costs reasonably incurred for storing the Goods and the costs necessarily incurred for their sale.

6.13 The right to claim defects in the Goods expires in the event of improper installation or commissioning of the Goods, as well as in the event of improper handling, particularly when the Goods are used in conditions that do not correspond in their parameters to those stated in the documentation for the Goods.

7. Alternative Dispute Resolution

7.1 The Customer – Consumer – has the right to contact the Operator – Seller with a request for remedy by email at info@sivinet.sk if they are not satisfied with the manner in which the Seller has handled their complaint, or if they believe that the Seller has violated their rights. If the Seller responds to this request with a rejection or fails to respond within 30 days of its submission, the Consumer has the right to submit a proposal to initiate alternative dispute resolution to an alternative dispute resolution entity (hereinafter referred to as the ADR entity) in accordance with Act No. 391/2015 Coll. ADR entities are authorities and authorised legal persons under § 3 of Act No. 391/2015 Coll. The Consumer may submit the proposal in the manner specified in § 12 of Act No. 391/2015 Coll.

7.2 The Consumer may also lodge a complaint through the ODR (Online Dispute Resolution) platform, available online at: http://ec.europa.eu/consumers/odr/index_en.htm.

7.3 Only the Consumer – a natural person who, when concluding and fulfilling a consumer contract, does not act within the scope of their business activity, employment, or profession – may use alternative dispute resolution. Alternative dispute resolution applies only to disputes between the Consumer and the Seller arising from or related to a consumer contract. It applies only to contracts concluded at a distance. It does not apply to disputes where the value of the dispute does not exceed EUR 20. The ADR entity may require the Consumer to pay a fee for initiating alternative dispute resolution of up to EUR 5 including VAT.

8. Protection of Personal Data

8.1 In processing personal data, the Operator acts in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC (hereinafter referred to as “GDPR”), and Act No. 18/2018 Coll. on the Protection of Personal Data and on Amendments and Supplements to Certain Acts.

8.2 Detailed information on how we collect, process, and protect the personal data of our customers when using our services is set out in the Privacy Policy available at: https://www.motozahrada.eu/ochrana-osobnych-udajov-1.

9. Use of the E-shop

9.1 The Operator hereby grants the User a non-exclusive license to use the E-shop in the manner provided for in these Terms and Conditions.

9.2 The Operator has the right to modify the E-shop, including its technical solution and/or user interface.

9.3 The Operator has the right to limit or suspend the functionality of the E-shop or access to it for the necessary period of time due to maintenance or repair of the E-shop.

9.4 The User is obliged to comply with the applicable and effective legal regulations of the Slovak Republic and the European Community when using the E-shop. The User shall fully compensate any damage caused to the Operator or third parties by the User’s breach of this obligation.

9.5 In the event of a breach of these Terms and Conditions, the Purchase Agreement, or applicable and effective legal regulations, the Operator has the right to cancel the User Account.

10. Statements of the Operator

10.1 The Operator declares that the data records in the E-shop, as an electronic system, are reliable, systematically maintained, and protected against alterations.

10.2 Due to a technical error in the E-shop, the purchase price displayed for a Product may not correspond to the usual market price for such Product; in such a case, the Operator is not obliged to supply the Product at the displayed purchase price. The Operator will contact the User, inform them of the actual purchase price of the Product, and the User may decide whether to accept the Product at the actual purchase price. If the User does not accept, the Purchase Agreement shall be canceled from the beginning.

10.3 The User acknowledges that the product photographs in the E-shop may be illustrative or may appear distorted due to the way they are displayed on the User’s device. Therefore, the User is obliged to always review the full description of the Product and, in case of any uncertainty, contact the Operator.

10.4 The Operator’s contact details for communication with the User are provided in the E-shop’s user interface in the section: https://www.motozahrada.eu/kontakt.

11. Right to Withdraw from the Purchase Agreement

11.1 The Buyer is entitled to withdraw from the Purchase Agreement without giving any reason in accordance with Sections 20 et seq. of Act No. 108/2024 Coll. on Consumer Protection and on Amendments and Supplements to Certain Acts (hereinafter referred to as the “Consumer Protection Act”) within 14 days from the date of receipt of the goods, or from the date of conclusion of a contract for the provision of a service or a contract for the supply of digital content which the Seller supplies other than on a tangible medium, if the Seller has duly and timely fulfilled the information obligations pursuant to Section 5 in conjunction with Section 15 of the Consumer Protection Act.

11.2 Within this period, after receiving the goods, the Buyer has the right to unpack and test them in a manner customary in a traditional “brick-and-mortar” store, to the extent necessary to determine defects, characteristics, and functionality of the goods.

11.3 The Buyer is obliged, no later than 14 days from the date of withdrawal from the contract, to send the goods back or deliver them to the Seller or to a person authorised by the Seller to receive the goods, to the premises at AUTO-MOTO E50, Kochanovská 203/27, 07801 Sečovce. This does not apply if the Seller proposes to personally collect the goods or have them collected by an authorised person. The period referred to in the first sentence shall be deemed to have been met if the goods are handed over for transport no later than the last day of the period.

11.4 Withdrawal from the contract is not possible for goods sealed in protective packaging that are not suitable for return for health protection or hygiene reasons, and whose protective packaging has been broken after delivery.

11.5 If the Buyer has already received the ordered goods, they must return them in their original undamaged packaging. If the Buyer returns the ordered goods damaged, partially consumed, or in a condition that does not correspond to the condition in which they were dispatched by the Seller, they acknowledge that the Seller is entitled to deduct the proven damage from the amount paid by the Buyer for the ordered goods.

11.6 In the withdrawal notice, the Buyer is also obliged to provide contact details and the bank account number to which the amount for the ordered goods should be refunded by the Seller. The Seller is obliged to return to the Buyer all payments received under or in connection with the contract without undue delay, no later than 14 days from the date of receipt of the withdrawal notice. The Seller is not obliged to refund these payments before the goods have been delivered to them or before the Buyer proves that the goods have been sent back, unless the Seller proposes to collect the goods personally or through an authorised person.

11.7 If the Buyer withdraws from the Purchase Agreement, it shall be cancelled from the outset, as shall any supplementary contract related to the Purchase Agreement from which the Buyer has withdrawn. No costs or other payments related to the termination of the supplementary contract may be charged to the Buyer, except for the reimbursement of costs and payments referred to in Section 22(3), Section 21(3) and (5) of the Consumer Protection Act, and the price for the service if the contract concerns the provision of a service and the service has been fully provided.

11.8 The Buyer shall bear the costs of returning the goods to the Seller or to a person authorised by the Seller to receive the goods. This does not apply if the Seller has agreed to bear them or if they have failed to fulfil their obligation under Section 15(1)(g) of the Consumer Protection Act.

11.9 The Buyer is only liable for any reduction in the value of the goods resulting from handling the goods beyond what is necessary to ascertain the characteristics and functionality of the goods. The Consumer is not liable for any reduction in the value of the goods if the Seller has failed to inform the Consumer about the right to withdraw from the contract pursuant to Section 15(1)(f) of the Consumer Protection Act.

11.10 If the Buyer withdraws from the contract and delivers goods to the Seller that are used, damaged, or incomplete, the Buyer undertakes to pay the Seller the amount by which the value of the goods has decreased pursuant to Section 457 of the Civil Code in the actual amount, as well as the costs incurred by the Seller in connection with the repair of the goods and their restoration to their original condition, calculated according to the price list for (post-)warranty service of the goods. The Buyer is obliged under this point of the complaints and business terms and conditions to pay the Seller compensation up to a maximum of the difference between the purchase price of the goods and the value of the goods at the time of withdrawal from the Purchase Agreement.

11.11 In accordance with Section 19(1) of the Consumer Protection Act, the Buyer may not withdraw from a contract whose subject matter is:

  • the provision of a service, if:

    • the service has been fully provided, and

    • the provision of the service began before the expiry of the withdrawal period with the consumer’s express consent and the consumer declared that they had been duly informed that, by giving consent, they lose the right to withdraw from the contract after the full provision of the service, if under the contract the consumer is obliged to pay the price,

  • the supply or provision of a product whose price depends on fluctuations in the financial market which the trader cannot influence and which may occur during the withdrawal period,

  • the supply of goods made to the consumer’s specifications or clearly personalised goods,

  • the supply of goods that are liable to deteriorate rapidly or expire,

  • the supply of goods sealed for health protection or hygiene reasons and unsealed after delivery,

  • the supply of goods which, after delivery and by their nature, are inseparably mixed with other goods,

  • the supply of alcoholic beverages, the price of which was agreed at the time of conclusion of the contract, where delivery can only take place after 30 days and whose price depends on market fluctuations which the trader cannot influence,

  • urgent repairs or maintenance carried out at the consumer’s request; this does not apply to contracts for the provision of services other than repairs or maintenance, or for the supply of goods other than spare parts necessary for the repair or maintenance, concluded during the trader’s visit to the consumer and not previously ordered by the consumer,

  • the supply of audio recordings, video recordings, audiovisual recordings or computer software in a sealed protective package that has been unsealed after delivery,

  • the supply of periodicals, except for subscriptions,

  • goods purchased at a public auction,

  • the provision of accommodation services for purposes other than housing, transport of goods, car rental, catering services or services related to leisure activities, if the contract specifies a specific date or period of performance,

  • the supply of digital content not supplied on a tangible medium, if:

    • the supply of the digital content has begun, and

    • the consumer has given express consent to start the supply of digital content before the expiry of the withdrawal period, declared that they had been duly informed that, by giving consent, they lose the right to withdraw from the contract.

12. Final Provisions

12.1 For relationships not regulated by these Terms and Conditions of Sale and Complaints Procedure, the relevant provisions of the Civil Code, Act No. 22/2004 Coll. on Electronic Commerce and on Amendments to Act No. 128/2002 Coll. on State Control of the Internal Market in Matters of Consumer Protection and on Amendments to Certain Acts, as amended by Act No. 284/2002 Coll., as amended, and Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts shall apply.

12.2 The supervisory authority is the Slovak Trade Inspection.

12.3 The consumer has the option to contact the alternative dispute resolution body, which is (albeit non-bindingly) authorized to assess potential disputes between the Consumer as a customer of the E-shop and the Operator of the E-shop.

12.4 These Terms and Conditions of Sale and Complaints Procedure become effective towards the Buyer upon the conclusion of the Purchase Agreement.

13. Governing Law

13.1 These Terms and Conditions, as well as the Purchase Agreement, shall be governed by the legal order of the Slovak Republic.

14. Effectiveness

14.1 These Terms and Conditions are effective as of 01/11/2024.

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